Shipping policy

SHIPPING AND DELIVERY

Countries we ship to

We ship worldwide. 

Delivery costs

The shipping fee depends on your delivery country and your purchase amount. The information on the shipping costs to your chosen destination will be displayed once you will have added all the desired products to the cart and filled in the delivery address at the checkout view. Please note that the customs clearance fee (if applicable in your country when receiving goods from Latvia) is not included in the sum total, is not paid by SIA Choppy bike, and must be carried out by the recipient. 

Delivery time

The order is normally dispatched from our warehouse on the same or next business day of receiving the payment of your order. During high season in November and December order processing time might take up to 4 business days. Deliveries within Europe usually take 3-6 business days. All orders are shipped from our warehouse in Latvia.

You will receive an e-mail from info@choppybike.eu with the tracking number of your order on the same or next business day after placing your order. 

 

CANCELLATION

It is possible to cancel your order if it has not yet been shipped from our warehouse. Normally orders are dispatched on the same or next business day after you have placed the order. Contact us by phone +371 28276898 or e-mail info@choppybike.eu and we will try to help you.

 

WARRANTY

Every Choppy bike or add-on item purchased in 2026 has a 2-year warranty!

 

We care about our customers and we want them to have the best quality product. If you have noticed something wrong with your bike, please contact us immediately by downloading and filling out this Warranty Form and emailing it to info@choppybike.eu. Our support team will contact you shortly.

During the warranty period, defective parts will be replaced free of charge.

Please note that the warranty is only valid under the condition that the item was used for the intended purpose and in compliance with the Terms of Use.

What is not covered by the warranty?

1. Damage caused by falls or accidents.
2. Components susceptible to wear and tear, e.g., bike tires.
3. Damage caused by improper use, e.g., freestyling, stunts, and any other excessive loading.
4. Damage caused by a lack of proper or inappropriate maintenance.
5. Changes made to the original bike or toy structure.
6. Lost parts of bike.

If the items have been bought at our partners’ stores, customers can choose to receive warranty services either at the store or directly from us.

 

MAINTENANCE & USE OF BIKE

Essential tips for safe riding

1. Not to be used in traffic.
2. Protective equipment should be worn when riding the bike.
3. The bike is suitable for children weighing up to 25 kg. 
4. The assembly of the bike must be done by an adult.
5. The bike has to be used under the direct supervision of an adult. 
6. The bike shall be used with caution since skill is required to avoid falls or collisions causing injury to the user or third parties.

Maintenance and use of Choppy bike bike

1. When assembling the bike, all parts must be fixed properly.
2. The bike has to be used in accordance with our recommendations on adjusting bike height described in the assembly manual or on our webpage at FAQ. These recommendations are very important for ensuring comfortable and ergonomic biking experience.
3. Choppy bike are not intended to be stable on their own and have to be balanced by the rider under the direct supervision of an adult. The child has to use his/her feet to provide stability. Each modification of the bike is intended for a specific age group – the height of the seat has to be adjusted accordingly so the child can reach the ground with both feet fully when seated.
4. The adult has to teach the child how to stop the bike when necessary. Riding the Choppy bike, the child has to use his/ her feet to stop the bike.
5. Choppy bike has a steering limiter that prevents sharp turning angles. The limited steering angle may seem too tiny for an adult, but, in reality, for a kid, it is not tiny at all. The limiter not only helps to control the bike but also protects the rider in a case of a fall, ensuring that the handlebar will not hit the little rider’s stomach. 

The bike has to be stored in a dry place. Never leave it in the rain or snow when the adventure is over. 

The bike is suitable for cleaning with water and soap and to be wiped with a dry cloth afterwards.